lodibey FAQ

You must be at least 21 years old to register and play on lodibey. This is a strict requirement under Philippine law and PAGCOR regulations. lodibey verifies the age of all members during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned in accordance with applicable regulations. Please do not attempt to register if you are under 21.

lodibey accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to provide proof of address (e.g., a recent utility bill or bank statement) and a selfie with your ID. KYC verification is typically completed within 24 hours on business days.

No. lodibey strictly enforces a one-account-per-person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions. If duplicate accounts are detected, lodibey reserves the right to close all associated accounts and forfeit any pending bonuses or winnings. If you have trouble accessing your existing account, contact our support team at [email protected] instead of creating a new one.

Go to the lodibey Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. Still having trouble? Reach out to our 24/7 support team and we'll verify your identity and help you regain access securely.

The minimum deposit on lodibey is ₱100 for GCash and Maya transactions. For bank transfers via Instapay or PESONet, the minimum is ₱500. Over-the-counter deposits may have slightly different minimums depending on the payment partner. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your chosen payment method's own restrictions.

GCash and Maya deposits are instant — your lodibey balance updates in real time as soon as the transaction is confirmed. Bank transfers via Instapay are typically credited within 15 minutes, while PESONet transfers may take up to one banking day. Over-the-counter payments are usually processed within 1–2 hours after the payment reference is confirmed. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

lodibey does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on the transfer type. For example, some banks charge a small fee for Instapay transfers. We recommend checking with your payment provider before initiating a transfer. GCash and Maya deposits to lodibey are generally fee-free on the player's end.

lodibey processes withdrawal requests within 1–3 business hours for GCash and Maya. Bank transfers typically arrive within 1 banking day. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. You will receive an email notification once your withdrawal has been approved and sent. The minimum withdrawal amount is ₱200.

There are a few common reasons a withdrawal may be held:

• Your KYC verification is incomplete or documents are pending review.
• You have an active bonus with wagering requirements that have not yet been met.
• The withdrawal amount exceeds your daily or weekly limit.
• Our security team has flagged the transaction for a routine review.

If your withdrawal has been pending for more than 24 hours without explanation, please contact our support team at [email protected] with your transaction ID for a status update.

Yes. All games on lodibey use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. lodibey operates under PAGCOR oversight, which requires fair gaming standards to be maintained at all times. You can view the RTP (Return to Player) percentage for each slot game in the game's information panel.

Absolutely. lodibey is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile experience is smooth and responsive, whether you're playing slots on your commute from Makati or joining a live bingo session from Cebu. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live dealer games.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes. lodibey regularly runs promotions for existing members, including reload bonuses, cashback offers, free spins on new slot releases, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and international boxing matches. Promotions are announced via email and on the lodibey promotions page. Make sure your email notifications are enabled in your account settings so you never miss an offer.

If you suspect unauthorised access to your lodibey account, act immediately:

• Change your password right away via the lodibey Login page.
• Enable two-factor authentication if it isn't already active.
• Contact our support team at [email protected] to report the incident and request a temporary account lock while we investigate.
• Check your registered email for any unauthorised activity notifications.

Our security team is available 24/7 and will prioritise account compromise reports.

You can activate self-exclusion directly from your account settings under the Responsible Gaming tab. Choose your preferred exclusion period and confirm — your account will be locked immediately. Alternatively, you can email [email protected] and our team will process the self-exclusion request on your behalf within minutes. During the exclusion period, you will not be able to log in, deposit, or place bets on lodibey.

Yes. lodibey operates in compliance with PAGCOR's responsible gaming framework, which sets standards for player protection, age verification, self-exclusion programs, and operator accountability. We take these obligations seriously and continuously review our responsible gaming measures to ensure they meet or exceed regulatory requirements. If you have concerns about your gaming behaviour, we encourage you to use our tools or reach out to our support team — no judgment, just help.

We take all player complaints seriously. If you have an issue that hasn't been resolved to your satisfaction, please email [email protected] with the subject line "Formal Complaint" and include your account username, a detailed description of the issue, and any relevant transaction IDs or screenshots. Our complaints team will acknowledge your email within 24 hours and aim to resolve the matter within 5 business days. lodibey is committed to fair and transparent dispute resolution for all Filipino players.