lodibey Privacy Policy

lodibey ("we", "us", "our") operates the online casino and sports betting platform accessible at lodibey.org (the "Platform"). As the personal information controller of the data you provide to us, lodibey takes its obligations under the Data Privacy Act of 2012 and all applicable Philippine privacy regulations seriously.

This Privacy Policy applies to all personal data collected through the lodibey Platform, including data collected during account registration, identity verification, financial transactions, gameplay activity, customer support interactions, and marketing communications. It applies to all registered members, prospective members, and visitors to the Platform.

This Privacy Policy should be read together with the lodibey Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

lodibey collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys ID, Passport, Driver's License, SSS/GSIS card number).
• Contact Data: Email address, Philippine mobile number, and residential address.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, responsible gaming settings, and communication preferences.
• Gaming Activity Data: Game history, wagering records, session duration, win/loss records, and bonus usage history.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session identifiers.
• Usage Data: Pages visited, features used, time spent on the Platform, click-through data, and navigation paths.
• Communications Data: Records of your interactions with lodibey's customer support team, including chat transcripts, email correspondence, and call recordings where applicable.

Where lodibey is required by law or regulation to collect certain personal data and you decline to provide it, lodibey may be unable to open or maintain your account or provide certain services to you.

lodibey uses the personal data it collects for the following purposes:

• Account Management: To register your account, verify your identity, and manage your ongoing relationship with lodibey.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws and regulations, including Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures.
• Payment Processing: To process deposits, withdrawals, and refunds through your chosen payment method.
• Service Delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver the full range of lodibey Platform features.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming limits you have set, and comply with self-exclusion requests.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal activity.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the lodibey Platform.

lodibey processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and lodibey (i.e., the Terms & Conditions), including account registration, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for lodibey's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and certain non-essential cookies, lodibey relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

lodib ey does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and identity verification services engaged to assist lodibey in meeting its regulatory obligations under PAGCOR and AMLA requirements.
• Game Software Providers: Licensed game developers and live dealer studio operators whose games are available on the lodibey Platform, to the extent necessary to deliver gameplay services.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• IT & Security Service Providers: Cloud hosting providers, cybersecurity firms, and platform infrastructure partners engaged under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to lodibey.
• Professional Advisers: Lawyers, auditors, and accountants engaged by lodibey, subject to professional confidentiality obligations.

All third parties with whom lodibey shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with lodibey's instructions and applicable Philippine data protection law.

lodibey uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse Platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display preferences to personalise your experience.
• Analytics Cookies: Collect anonymised data about how visitors use the Platform, including pages visited, session duration, and navigation paths. This data helps lodibey improve Platform performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and gaming activity. These are only activated with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the lodibey Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.

lodibey retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing conditions and AMLA record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act.
• Gaming Activity Data: Retained for three (3) years following the relevant gaming session, or longer where required by regulatory audit obligations.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, lodibey will securely delete or anonymise your personal data in accordance with its data disposal procedures.

lodibey implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the lodibey Platform.
• Encryption of sensitive data at rest, including financial data and government ID details.
• Multi-factor authentication options for member accounts.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• 24/7 security monitoring and intrusion detection systems.
• Formal data breach response procedures, including notification to the National Privacy Commission and affected members within the timeframes required by the Data Privacy Act.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lodibey:

• Right to Be Informed: The right to be told what personal data lodibey collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data lodibey holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data lodibey holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to lodibey's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on lodibey's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe lodibey has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact the lodibey Data Privacy Officer at [email protected]. lodibey will respond to all data rights requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

The lodibey Platform is strictly intended for adults aged 21 years and above. lodibey does not knowingly collect personal data from individuals under the age of 21. In accordance with Philippine law and PAGCOR regulations, access to online casino gaming is prohibited for minors.

If lodibey discovers or has reason to believe that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be reviewed, and the data of the underage individual will be securely deleted in accordance with lodibey's data disposal procedures. Any deposits made by an underage individual will be returned in accordance with applicable regulations.

If you are a parent or guardian and believe your child has registered on the lodibey Platform, please contact our support team immediately at [email protected].

In certain circumstances, lodibey may transfer your personal data to recipients located outside the Philippines — for example, to cloud infrastructure providers or game software partners operating internationally. Where such transfers occur, lodibey ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organisations that the National Privacy Commission has determined provide an adequate level of data protection.
• Implementing standard contractual clauses or data processing agreements that impose data protection obligations on the recipient equivalent to those under Philippine law.
• Conducting transfer impact assessments where required to ensure your rights are not undermined by the transfer.

By using the lodibey Platform, you acknowledge that your personal data may be transferred, stored, and processed outside the Philippines in accordance with the safeguards described above.

lodibey reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be published on this page, with the "Last Updated" date clearly indicated at the top.

For material changes that significantly affect how we process your personal data, lodibey will notify registered members via email or an in-platform notification at least seven (7) days before the changes take effect. Your continued use of the lodibey Platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lodibey handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Role: Data Privacy Officer, lodibey
• Response Time: Within 30 days of receipt, as required by the Data Privacy Act of 2012
• Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. Information on how to file a complaint is available on the NPC's official website.